Our Commitment to Customer Satisfaction
At Mitolyn, we stand behind the quality and effectiveness of our products. Our comprehensive return policy is designed to provide you with complete peace of mind when making your purchase. We believe in the quality of our supplements and want you to feel confident in your investment.
90-Day Money-Back Guarantee
We offer an industry-leading 90-day, 100% money-back guarantee on all Mitolyn products. This extended guarantee period allows you sufficient time to experience the full benefits of our supplement while ensuring you're completely satisfied with your purchase.
Eligibility and Return Conditions
To qualify for a return under our return policy:
• Return request must be made within 90 days of purchase
• Product must be in original, unopened condition
• Original packaging and receipt must be included
• Return shipping costs are the responsibility of the customer
How to Initiate a Return
Our streamlined return process makes it easy to request a refund:
1. Contact our customer service team within 90 days of purchase
2. Provide your order number and reason for return
3. Receive return authorization and shipping instructions
4. Ship the product back using the provided guidelines
5. Refund will be processed within 5-7 business days
Refund Processing and Timeline
• Refunds are processed within 5-7 business days of receiving your return
• Original payment method will be credited for the full purchase amount
• Shipping fees are non-refundable unless the return is due to product defect
• You will receive email confirmation when your refund is processed
Return Shipping Information
• Customers are responsible for return shipping costs
• We recommend using a trackable shipping method
• Return address will be provided with your return authorization
• International returns may be subject to additional fees
Product Quality Assurance
• All Mitolyn products undergo rigorous quality testing
• We maintain strict quality control standards throughout production
• Products are manufactured in FDA-registered facilities
• Each batch is tested for purity and potency
Customer Support and Assistance
Our dedicated customer service team is here to help with any questions about our return policy:
• Available Monday through Friday, 9 AM to 6 PM EST
• Multiple contact methods including phone, email, and live chat
• Quick response times to address your concerns
• Personalized assistance throughout the return process
Frequently Asked Questions
Q: Can I return a partially used product?
A: We accept returns of unopened products in original packaging. For opened products, please contact our customer service team for individual consideration.
Q: How long does the refund process take?
A: Refunds are typically processed within 5-7 business days of receiving your return. You'll receive an email confirmation when the refund is issued.
Q: What if I received a damaged product?
A: If you receive a damaged product, please contact us immediately. We'll provide a prepaid return label and expedite your replacement or refund.
Q: Do you offer exchanges?
A: Yes, we offer exchanges for different products or quantities. Contact our customer service team to arrange an exchange.
International Return Policy
• International customers are subject to the same 90-day guarantee
• Return shipping costs are the responsibility of the customer
• Customs duties and taxes are non-refundable
• International returns may take longer to process
Contact Information
For questions about our return policy or to initiate a return, please contact our customer service team. We're committed to providing exceptional support and ensuring your complete satisfaction with our products and services.